Terms & Conditions.

Greenrock Limited (trading as Greenrock Adventure) is a UK registered company in England and Wales that has been trading since 2000. Our registered office is 7 Bell Yard, London, WC2A 2JR, United Kingdom, company number 04017043. 

Our terms and conditions do not affect your statutory rights.


Delivery schedule and Shipping costs

  • UK delivery time for accessories is stated at 2-4 working days, bikes that are in stock are built in approximately 21 days and take a further 48 hours in the post from despatch. Next day delivery is available within the UK on orders placed before 2pm (orders placed before 2pm on a Friday will be delivered on the following Monday). There are a range of worldwide delivery options available and schedules vary depending on the destination. For sales outside the EU, there may be customs/import duties to pay depending on the value of the goods – these are the responsibility of the customer.

  • Please note that our mailing partners do not perform collections on Bank Holidays and this may impact your delivery time if selecting a priority shipping service.

  • Pre-Ordering

  • Please note that payments for pre-order products are taken in full when your order is placed.

  • Every effort is made to ensure that pre-order dates are accurate, but in some cases, it may be necessary for us to amend these dates. Under these circumstances, we will communicate any changes that apply to existing orders.


Orders

  • All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

  • Orders that are placed by yourself with Greenrock will be treated as an offer to purchase the goods and we have the right to reject such offers at any time. Any automated acknowledgment of your order received from us does not amount to our acceptance of your offer to purchase goods on the website. The contract between ourselves, Greenrock and the buyer is concluded when we (i) take payment or (ii) dispatch the goods, whichever is the latter.

  • Any items sold on the website are not for resale or distribution. We reserve the right to limit the number of products that you may select to purchase. We reserve the right to cancel orders where we believe products are being ordered that are in breach of this provision.

  • Ownership of any bike purchased from Greenrock is non-transferrable, any warranty becomes null and void in case of resale.


Payment Methods

Credit Card

You can pay with the following cards:

  • MasterCard

  • Switch/Maestro

  • Visa

  • Visa Electron

Select ‘Credit / Debit Card’ at the checkout to pay by credit or debit card.

Payment will be taken at the point of purchase.


PayPal

Select PayPal at checkout and follow the onscreen instructions. You will be taken to PayPal where you can choose your PayPal funding source – this will then be used to pay for your order.

You will be redirected back to Greenrock once your PayPal transaction is complete to our Confirmation Page. You will then receive 2 emails confirming your order, one from Greenrock and the second from PayPal.


Amending or cancelling orders

Whilst we appreciate you may change your mind about an order, we are unable to edit or cancel orders that are placed with us once we have started processing them. If the order is showing in your account as ‘Pending’ please contact us to see if we are able to assist in your request to cancel.


Returns Policy

While we want you to be happy with your purchase, we understand that sometimes you need to return items. You can return your order or parts of your order for a refund or exchange in line with our returns policy. For more information please visit our returns page.


Website Prices

  • By default all prices displayed on our site are in Pounds Sterling (£GBP) and include VAT (where applicable) at the standard UK rate of 20%. Purchases made from outside of the UK are VAT free.

  • We offer the ability to pay in selected currencies (£GBP, $USD, $AUD, $CAD, $NZD, €EUR, ¥YEN) – any purchases made in a currency outside of these will be charged in Pounds Sterling (£GBP) and converted to your currency by your credit/debit card provider.

  • When placing an order, the order will be charged in the currency of the billing address (where available) but if the delivery address is outside the UK, VAT is not included. You may be required to pay local tax upon import into the destination country. To avoid delay please ensure that the billing address and delivery address are correct at time of order.


Website Accuracy

It is our aim to ensure that all images and descriptions are accurate, however, there may be occasions where these details are incorrect. This is due, in part, to receiving incorrect or limited information from the manufacturers/suppliers. Where weight is stipulated, this is provided by the manufacturer and we cannot guarantee its accuracy. In the instance where we supply a product different to that advertised, we will happily refund or exchange the item for you.


Your Email Address

We will communicate with you regarding your order and product purchased using the e-mail address you have provided.

If you create an account or place an order with Greenrock you will be signed up to Greenrock marketing emails.

Your e-mail address will be used for our marketing purposes unless you unsubscribe. It is possible to unsubscribe at any time, via the ‘My Account’ section on the Greenrock site. If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists at the bottom of all marketing emails sent by Greenrock, or by managing your subscription status in your account pages on the Greenrock website.


Privacy Policy

Please see our privacy policy for full details.


Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


Limitation of Liability

In no case shall Greenrock Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


Indemnification

You agree to indemnify, defend and hold harmless Greenrock Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


Sever-ability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England & Wales.

Changes to the Terms and Conditions

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Contact Information

Questions about the Terms of Service should be sent to us at info@greenrockadventure.com